Don’t pay 100% upfront when buying a wedding dress: Most salons ask for a deposit of about 50% of the dress price for expensive gowns. You should not be pressured into paying the entire cost of a wedding dress upfront. This will generally be less of an issue, depending on where you find a prom dress.
Check the cancellation policy: Always check a store’s policy for your specific order. Each contract is different, and custom orders may have a strict cancellation policy.
Be clear about your schedule: Brides have complained to BBB that their dresses arrived too late for alterations. Be very clear about schedules and leave extra time to resolve any issues.
Take your dress home: Promptly pick up your dress after your alterations are finished. You can’t control what happens at the store where you find a prom dress or wedding dress — it might even go out of business — so the safest place for your dress is at your home (or the place you will be dressing on the big day).
Want to rent? Do your homework: Renting a dress is an increasingly popular option for proms and other special events. Be sure to start early because popular styles and sizes will sell out. Also, check BBB.orgbefore committing to a specific company.
Check BBB: Research dress shops on BBB.org before making a purchase.
If you’ve decided to buy a wedding dress or prom dress online, keep the following tips in mind:
Beware of counterfeit gowns: Authorized retailers are the only stores allowed to sell designer gowns. Anyone else claiming to carry them is likely selling counterfeits. Many dress designers do not sell their gowns online at all.
Shopping for a deal? Be realistic: As much as a budget-conscious bride or party-goer may want to find a $5,000 dress for $350, it will probably not happen. Many designers don’t allow their dresses to be discounted below a certain margin. An in-person sample sale, not online, maybe a bride’s best bet for finding a discounted gown.
Double check delivery promises: It’s vital that your dress arrives on time, so be sure the seller clearly states its typical delivery times.
Understand the return policy: Review the guarantee, return, and refund policies before purchasing. Know if there is a way to return your dress (and how much it will cost) if you are not happy with it. Make sure there’s a way to contact the company, a website without contact information is a big red flag when shopping online.
Be wary of overseas sellers: Buying wedding dresses or prom dresses from an international seller may seem like a good deal. However, U.S. laws and consumer protections will be difficult, if not impossible, to enforce.
